Billing FAQ
To open the Billing tab, select your avatar at the bottom of the navigation rail (Account menu) → the gear on the workspace’s row ({name} settings) → Workspace settings → Billing tab. There is no direct URL, and guests have no gear.
Payment and permissions
Section titled “Payment and permissions”Who can pay?
Section titled “Who can pay?”The workspace’s owners and admins. They can upgrade, register, change or remove the card, add seats, cancel and withdraw, and enter trial codes. Members and guests can’t change billing.
What do members see in the Billing tab?
Section titled “What do members see in the Billing tab?”Members can open the Billing tab, but what they can see and do is limited:
- the current plan and its description;
- the registered card (card company and a partly hidden number);
- Compare plans (without paid-plan prices);
- disabled buttons and the message
Only owners or admins can change billing.; - on a Free workspace, a disabled trial-code field with the message
Only owners or admins can upgrade.
Subscription details such as the next charge date, amount, seat count and a scheduled cancellation aren’t shown to members.
Is there a personal plan?
Section titled “Is there a personal plan?”No. Plans and billing are per workspace. If you use several workspaces, each one has its own plan and is billed separately. For details, see Plans and limits.
Prices and payment
Section titled “Prices and payment”How much does it cost?
Section titled “How much does it cost?”Free is ₩0, Plus ₩24,900 per seat per month, and Business ₩49,900 per seat per month (VAT included). The R&D Addon is quoted on request. For details, see Plans and limits. Prices in the Billing tab are shown only to owners and admins.
What currency are charges in?
Section titled “What currency are charges in?”Korean won (KRW). Listed prices include VAT.
Is there an annual plan?
Section titled “Is there an annual plan?”No. All plans are billed monthly only.
What payment methods can I use?
Section titled “What payment methods can I use?”Only cards, through Toss Payments. Each workspace has one registered card. To register or change it, see Upgrade and add a card and Change or remove the card.
When am I charged?
Section titled “When am I charged?”The subscription renews on the same day each month as the day it started, or on the last day of the month when that day doesn’t exist.
- Upgrading from Plus to Business or adding seats doesn’t change the renewal date.
- Subscribing during a trial starts a new billing period that day.
You can see the next charge date under Manage subscription in the Billing tab.
Where can I see my payment history?
Section titled “Where can I see my payment history?”The MashNote app has no payment history screen. Check your card company’s app or card statement. Toss Payments charges carry these order names, which stay in Korean ({n} is the number of seats):
| Charge | Order name |
|---|---|
| Start a Plus subscription | MashNote Plus {n}석 월 구독 (“Plus {n}-seat monthly subscription”) |
| Start a Business subscription, or upgrade from Plus to Business | MashNote Business {n}석 월 구독 (“Business {n}-seat monthly subscription”) |
| Add Plus or Business seats | MashNote Plus 좌석 {n}석 추가, MashNote Business 좌석 {n}석 추가 (“add {n} seats”) |
| Monthly renewal | MashNote Plus {n}석 월 갱신, MashNote Business {n}석 월 갱신 (“monthly renewal”) |
Changing plans
Section titled “Changing plans”Can I reduce the number of seats?
Section titled “Can I reduce the number of seats?”Not in the app. Removing a member frees that seat for someone else, but the number of seats you pay for stays the same. To add seats, see Manage subscription.
Can I switch from Business to Plus?
Section titled “Can I switch from Business to Plus?”Not directly in the app. Cancel the Business subscription; once the billing period ends and the workspace switches to Free, you can subscribe to Plus (if Plus is on sale).
Does cancelling switch me to Free right away?
Section titled “Does cancelling switch me to Free right away?”No. After you cancel, your plan stays until the end of the current billing period, and then switches to Free. Until the period ends, you can withdraw the cancellation. For details, see Cancel the subscription.
Am I charged automatically when a trial ends?
Section titled “Am I charged automatically when a trial ends?”No. A trial started with a trial code runs without a card, and when it ends you return to Free with no charge. See Trial codes.
What happens if a renewal payment fails?
Section titled “What happens if a renewal payment fails?”The workspace keeps its current plan, and the charge is retried daily for a set period. If payment doesn’t go through within that period, the workspace switches to Free. You won’t get an in-app notice or email when it fails, so check your card ahead of time; see A payment failed.
Refunds, receipts and terms
Section titled “Refunds, receipts and terms”Can I get a refund?
Section titled “Can I get a refund?”Refunds follow the Refund policy. You can’t request a refund in the app; contact us through Help & feedback at the bottom-right of the app.
What are my withdrawal and cancellation rights?
Section titled “What are my withdrawal and cancellation rights?”For cancellation and withdrawal, see the Refund policy (Cancellation & Refund Policy). For how to cancel in the app, see Cancel a subscription.
Can I get a receipt or tax invoice? Is VAT included?
Section titled “Can I get a receipt or tax invoice? Is VAT included?”Listed prices include VAT.
Guidance on receipts and tax invoices is being prepared. The app can’t produce receipts; if you need one, contact us through Help & feedback at the bottom-right of the app.
How is consent to automatic renewal handled?
Section titled “How is consent to automatic renewal handled?”Guidance on this topic is being prepared. In the meantime, contact us through Help & feedback at the bottom-right of the app.
Where can I find the seller’s business information?
Section titled “Where can I find the seller’s business information?”The company name, CEO, business registration number, e-commerce registration number, contact number and address are listed at the bottom of the MashNote website.